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Session 6 - Regulation Management Organization IT Systems
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Special report Session 6 |
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0007
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Restructuring and Regulation Impact on Electricity Distribution Activity in Jordan
Reem Hamdan, Electricity Distribution CO. (Jordan)
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0010
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An Electricity Supplier's Obligations Connected with the Romanian Market Under the Electricity Market Liberalisation
Stanescu Valentina, SC DFEE ELECTRICA OLTENIA SA - SUCURSALA PITESTI (Romania)
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0016
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Organisational Solution with it Systems Tools Assets Management Focusing Reduction of Costs and Workers Skills Development (Project Psoa...)
Teresa Jorge, EDP-Distribuição (Portugal); Oliveira Farinha, EDP-Distribuição (Portugal); Ana Veiga, EDP-Distribuição (Portugal)
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0018
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Benchmarking Comparative Analysis Used for Estimation of Effects of Management in Processes of the Distribution of Electrical Energy in Energy Companies.
Jerzy Szkutnik, Czestochowa University of Technology (Poland)
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0019
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The Benchmarking Evaluation of the Customer Satisfaction in the Energy Distribution Company
Jerzy Szkutnik, Czestochowa University of Technology (Poland); Adam Witek Szkutnik, Czestochowa University of Technology (Poland)
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0026
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Rule-Making Project on Low and Medium Electricity Quality No Paper available
Gilles Rat, STEEGB (France); Jean-Marc Kahan, STEEGB (France); Etienne Dragin, STEEGB (France)
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0065
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Implementing and Certifying A State of the Art Asset Management Approach - Practical Experiences
J.G. (Han) Slootweg, Essent Netwerk B.V. (Netherlands); Gabriel J.M.B. Clemens, Essent Netwerk B.V. (Netherlands)
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0072
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Integrated Design and Contract Management Application System
Massimo Bartolucci, Enel SpA (Italy); Maurizio Mazzotti, Enel SpA (Italy); Emilio Ricci, Enel SpA (Italy)
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0076
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Use of System Charges Methodology and Norm Model for Distribution System Including DER
Jacques Deuse, Tractebel Engineering (Belgium); Sébastien Grenard, Tractebel Engineering (Belgium); Daniele Benintendi, FEEM (Italy); Per Agrell, FEEM (Italy); Peter Bogetoft, FEEM (Italy)
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0128
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Quantifying the Significance of Elements from Electric Grids Within the Romanian Power System - A Useful Tool in the Decision-Making Process
Ciprian Diaconu, National Power Grid Company"Transelectrica"-S.A. (Romania); Christiana Barbulescu, National Power Grid Company"Transelectrica"-S.A. (Romania)
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0146
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Incorporating Quality of Service in Productivity Measurement: with Application to French Electricity Distribution Operators No Paper available
Coelli Tim, University of Queensland (Australia); Perelman Sergio, University of Liège (Belgium); Plagnet Marie-Anne, EDF R&D (France); Romano Elliot, EDF R&D (France); Crespo Helene, EDF Réseau Distribution (France); Bres Gabriel, EDF Réseau Distribution (France)
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0160
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Replacement of the Ageing Asset Base - the Challenge to Regulators
John Douglas, PB Power (United Kingdom)
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0181
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Intelligent System for Detection of Abnormalities and Probable Fraud By Metered Customers
Abdul Rahim Ahmad, Universiti Tenaga Nasional (Malaysia); Abdul Malik Mohamad, Tenaga Nasional Research (Malaysia); Fariq Izwan Ismail, Universiti Tenaga Nasional (Malaysia); Fadhilah Abdul Razak, Universiti Tenaga Nasional (Malaysia)
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0182
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Team Spirit Development: An Intelligent Way for an Effective Human Resources Management
Nicoleta Topoleanu, Electrica Transilvania Sud Subsidiary (Romania)
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0186
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Attenuation and Noise Level - Potential Problems with Communication Via the Power Grid
Sarah Rönberg, Luleå University of Technology (Sweden); Martin Lundmark, Luleå University of Technology (Sweden); Mats Wahlberg, Skellefteå Kraft (Sweden); Markus Andersson, Luleå University of Technology (Sweden); Anders Larsson, Luleå University of Technology (Sweden); Math Bollen, STRI AB (Sweden)
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0192
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A Tool to Analyse the Regulatory Incentives on A Distribution Network Operator At A Project Level
Rita Shaw, United Utilities Plc (United Kingdom); Mike Attree, United Utilities Plc (United Kingdom); Mike Haniak, United Utilities Plc (United Kingdom); Mike Kay, United Utilities Plc (United Kingdom); Tim Jackson, University of Surrey (United Kingdom)
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0206
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Benefits of Long-Run Incremental Cost Pricing for Distribution Network Charges
Furong Li, University of Bath (United Kingdom); David Tolley, DLT (United Kingdom)
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0208
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Benchmarking As A Tool for Process Improvement
Raúl Aguilar, PA Consulting (Argentina); Guillermo Mininno, PA Consulting (Argentina)
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0213
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Auctioning 'Loss Reductions' in the Electricity Markets
Anthony Walsh, Student at QUT (Australia)
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0266
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The Brazilian Free Market of Electric Energy Problems Related to the Transition from the Captive Market
Moacyr Trindade De Oliveira Andrade, CSPE - PUBLIC ENERGY COMMISSION OF SÃO PAULO STATE (Brazil); Edna Lopes Ramalho, CAMPINAS STATE UNIVERSITY - UNICAMP (Brazil); Fernando Amaral De Almeida Prado Jr, SÃO PAULO UNIVERSITY - USP (Brazil)
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0269
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Regulation and the Commercial Loss Processes in the Brazilian Electric Sector
Moacyr Trindade De Oliveira Andrade, CSPE - PUBLIC ENERGY COMMISSION OF SÃO APULO STATE (Brazil); Edna Lopes Ramalho, UNICAMP - CAMPINAS STATE UNIVERSITY (Brazil); Aderbal Arruda Penteado Jr, CSPE - PUBLIC ENERGY COMMISSION OF SÃO APULO STATE (Brazil)
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0291
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Abnormalities and Fraud Electric Meter Detection Using Hybrid Support Vector Machine and Modified Genetic Algorithm
Pok Hooi Loong, University Tenaga Nasional (Malaysia); Yap Keem Siah, University Tenaga Nasional (Malaysia); Ir. Zahrul Faizi Bin Hussein, University Tenaga Nasional (Malaysia); Amir Hisham Bin Hashim, University Tenaga Nasional (Malaysia); Izham Bin Zainal Abidin, University Tenaga Nasional (Malaysia); Tuan Haji Ir. Abdul Malik Bin Mohamad, Tenaga Nasional Berhad Research (Malaysia)
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0296
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Efficiency Analysis on Electricity Distribution Companies : A Pragmatic and Meaningful Approach to Determine the True Cost Drivers of Utilities
Crespo Helene, EDF Réseau Distribution (France); Bres Gabriel, EDF Réseau Distribution (France); Chanel Philippe, Adequations (France)
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0316
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The Making Capital Investments Program Logistic Procedure in Electricity Distribution Companies
Sergey Barykin, Petersburg Power Engineering Institute of Professional Development (Russia)
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0318
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Optimization of Planning Repair Services for Power Lines
Sergey Chekmaryov, Petersburg Power Engineering Institute of Professional Development (Russia)
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0319
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Analysis and Evaluation of the Consequences of Poor Quality Power Supply of Consumers
Evgeny Kuznetsov, Petersburg Power Engineering Institute of Professional Development (Russia)
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0320
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The Problem of Efficiency of Servicing Power Systems
Victor Shalanda, Petersburg Power Engineering Institute of Professional Development (Russia)
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0324
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Fixing Prices for Energy Distribution Services Separately from Energy Supply Prices
Pavel Shevkoplyasov, Petersburg Power Engineering Institute of Professional Development (Russia)
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0336
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Improved Incremental Cost Related Pricing Model for Use-Of-System Pricing
Victor Levi, United Utilities (United Kingdom); Mike Attree, United Utilities (United Kingdom); Simon Brooke, United Utilities (United Kingdom); Mike Boxall, United Utilities (United Kingdom)
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0343
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Smart Metering Requires Smart Regulation
Timo Riess, Energie Control GmbH (Austria); Günter Pauritsch, Energie Control GmbH (Austria); Helmut Sprongl, Energie Control GmbH (Austria)
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0353
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The Evolution of the Regulatory Framework of the Energy Market in Romania
Laurentia Predescu, Romanian Energy Regulatory Authority (Romania); Adrian Predescu, Romanian Energy Regulatory Authority (Romania)
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0356
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Promoting Innovation in Liberalised Electricity Markets
Cliff Walton, Cre8 Innovation Solutions Ltd (United Kingdom); Gareth Evans, OFGEM (United Kingdom)
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0359
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Approach to the Technical Losses Calculation
Lujan Ruiz Díaz, Edenor S.A. (Argentina)
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0364
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Fraud Detection System Based on Fuzzy Techniques No Paper available
Eduardo W. Dos Angelos, Federal University of Maranhão (Brazil); Osvaldo R. Saavedra, Federal University of Maranhão (Brazil); José E. O. Pessanha, Federal University of Maranhão (Brazil)
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0380
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Distribution Network Operator Regulation - A Task-Oriented Approach
Kjell Sand, SINTEF Energy Research (Norway); Kjetil Storset, Skagerak Nett (Norway); Dag Eirik Nordgård, SINTEF Energy Research (Norway); Knut Samdal, SINTEF Energy Research (Norway)
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0390
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The Long-Term Mechanism of Power Demand Side Management (DSM) in China
Jun Shi, South Shanghai Power Supply CO. of SMEPC (China); Yao Wang, South Shanghai Power Supply CO. of SMEPC (China)
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0391
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Benchmarking Danish Network Operators on Quality of Supply
Morten Møller Jensen, DEFU (Denmark)
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0396
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Remote Meter Reading of Residential Customers, Quality Assurance of the Metering Data
Henrik Weldingh, DEFU (Denmark)
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0400
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Unbundling of the Public Enterprise "Electric Power Industry of Serbia" with the Emphasis on the Role of the Electricity Trade Department
Ivan Jankovic, Electric Power Industry of Serbia (Serbia Montenegro); Mladen Apostolovic, Electric Power Industry of Serbia (Serbia Montenegro)
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0401
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Incentives and Obstacles of Implementing Efficiency Benchmarking in Economic Regulation
Samuli Honkapuro, Lappeenranta University of Technology (Finland); Satu Viljainen, Lappeenranta University of Technology (Finland); Jarmo Partanen, Lappeenranta University of Technology (Finland)
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0418
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Independence Plan of Distribution Companies "The New Apporach in Electrical Industry in Iran"
Rasoul Khalili, science@industry university (Iran); Masoud Mehri, science@industry university (Iran)
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0423
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GIS Enhances Electric Utility Customer Care
William Meehan, ESRI (United States)
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0424
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Behavioural Performance Modeling for Electricity Distribution Companies
Mohamed Elsobki (Jr.), Cairo University (Egypt); Mohamed Abdel-Rahman, Cairo University (Egypt)
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0434
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ENARD:- International Action in Electricity Networks R&D
John Baker, EA Technology (United Kingdom); Ronnie Belmans, Katholieke Universiteit Leuven (Belgium); Stig Goethe, Power Circle (Sweden)
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0437
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Regulation of Smart Meters and Amm Systems in Italy
Ferruccio Villa, Autorità per l'energia elettrica e il gas (Italy)
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0448
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Large Roll-Out Project: Metering Data Operation
Enrique Ramos Martínez, Telvent (Spain)
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0476
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Economic Charging Method for Electricity Distribution Networks
Nigel Turvey, Western Power Distribution (United Kingdom); Nigel Lloyd, Western Power Distribution (United Kingdom); Simon Yeo, Western Power Distribution (United Kingdom)
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0484
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Research on the Regulation of China's Power Industry Marketization
Pingkang Zhang, Shaanxi Electric Power Company (China); Pengxiang Bi, Northwest Electric Power Staff Training Cente (China); Qing Jin, Northwest Electric Power Staff Training Cente (China)
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0487
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An Approach to Short Term Load Forecasting Using Market Price Signal
Madanmohan Tripathi, DOEACC Gorakhpur (India); Srinivas Singh, IIT Kanpur (India); Krishnagopal Upadhyay, M. M. M. Engineering College Gorakhpur (India)
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0493
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A Risk Based Approach to Distribution System Asset Management and A Survey of Perceived Risk Exposure Among Distribution Companies
Dag Eirik Nordgård, SINTEF Energy Research (Norway); Oddbjørn Gjerde, SINTEF Energy Research (Norway); Kjell Sand, SINTEF Energy Research (Norway); Maria Daniela Catrinu, SINTEF Energy Research (Norway); Jukka Lassila, Lappenranta University (Finland); Jarmo Partanen, Lappenranta University (Finland); Sylvie Bonnoit, EdF R&D (France); Jean Aupied, EdF R&D (France)
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0499
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The Norwegian Power Industry's Reputation in A Deregulated Market
Eva Fosby Livgard, TNS Gallup (Norway)
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0549
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Infrastructure, Security and Society - Energy Perspective
Antti Silvast, University of Helsinki (Finland)
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0560
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Using Advanced Amr System in Low Voltage Distribution Network Management
Pertti Järventausta, Tampere University of Technology (Finland); Antti Mäkinen, Tampere University of Technology (Finland); Kimmo Kivikko, Tampere University of Technology (Finland); Pekka Verho, Tampere University of Technology (Finland); Matti Kärenlampi, ABB Oy (Finland); Timo Chrons, Aidon Oy (Finland); Seppo Vehviläinen, MX Electrix Oy (Finland); Petri Trygg, PowerQ Oy (Finland); Aimo Rinta-Opas, Koillis-Satakunnan Sähkö Oy (Finland)
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0580
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Comparison of Life-Cycle Costs of Energy Metering Processes
Petri Trygg, TUT/ instituion of Power Engineering (Finland); Harri Kulmala, VTT (Finland); Pertti Järventausta, TUT/ instituion of Power Engineering (Finland)
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0589
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Knowledge Transfer and A Decision-Making Simulator for the European Deregulated Electricity Market
Gerd Solem, SINTEF Energy Research (Norway); Ivan Androcec, Hrvatska elektroprivreda d.d. (Croatia); Slavko Krajcar, University of Zagreb (Croatia); Klaus Livik, Powel ASA (Norway)
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0596
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Implementation of Ethernet in MV/LV Transformer Stations
David Gerbec, Iskra Sistemi (Slovenia); Jurij Curk, Iskra Sistemi (Slovenia); Edvard Košnjek, Elektro Gorenjska (Slovenia); Janez Smukavec, Elektro Gorenjska (Slovenia)
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0599
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Societies' Reactions to Large Disturbances
Kaisa Tahvanainen, Lappeenranta University of Technology (Finland); Satu Viljainen, Lappeenranta University of Technology (Finland); Jarmo Partanen, Lappeenranta University of Technology (Finland)
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0601
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Does Outsourcing Matter? Use of Technology and Procedures to Enhance Data Quality in NIS
Hans Torvatn, SINTEF Technology and Society (Norway); Tove Håpnes, SINTEF Technology and Society (Norway); Kari Skarholt, SINTEF Technology and Society (Norway); Arnt Ove Eggen, SINTEf Energy research (Norway); Pål Næsje, SINTEF Technology and Society (Norway)
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0608
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Using Interoperability Standards Ease Design and Automated Deployment of Business Processes Like Customer-Switching
Cyril Effantin, EDF R&D (France); Jean Luc Sanson, EDF R&D (France); Sylvie Mallet, EDF R&D (France)
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0609
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The Impacts of Recent Amendments of Electricity Market Legislation on Electricity Distribution Business - Case Finland
Satu Viljainen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland); Kaisa Tahvanainen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland); Jarmo Partanen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland)
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0617
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Special Services That Are Not Remunerated in Rates
Sebastian Soto, Edelap (Argentina)
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0620
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Market Based Demand Response. End User Involvement End Technology Experiences from Norwegian Pilots
Ove S. Grande, SINTEF Energy Research (Norway); Ingeborg Graabak, SINTEF Energy Research (Norway); Inge Vognild, Statnett SF (Norway); Audun H. Wilberg, Norwegian Electricity Industry Association (EBL) (Norway)
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0632
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Regaining Customer Confidence
Kalle Karlsson, Swedenergy (Sweden)
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0634
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Distribution Repayment Regulation Analysis in Several Power Markets Deregulated
Rodrigo Ramirez, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Joan Bergas, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Hector Rivas, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Andreas Sumper, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Roberto Villafáfila, TECHNICAL UNIVERSITY OF CATALONIA (Spain)
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0653
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Smart Grid and Automatic Meter Management: Dream Or Reality?
Claude Thürler, Groupe E (Switzerland)
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0664
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A Sensitivity Study of the Swedish Network Performance Assessment Model Investigating Effects of Changes in Input Data
Carl Johan Wallnerström, KTH Electrical Engineering (Sweden); Lina Bertling, KTH Electrical Engineering (Sweden)
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0677
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A Comparative Study of Regulation Policies for Interruption of Supply of Electrical Distribution Systems in Sweden and Uk
Johan Setréus, KTH Electrical Engineering (Sweden); Carl Johan Wallnerström, KTH Electrical Engineering (Sweden); Lina Bertling, KTH Electrical Engineering (Sweden)
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0685
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Powerline Carrier - the Basis for Advanced Metering
Thomas Schaub, LANDIS+GYR (Switzerland)
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0701
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Electricity Sector Evolution and Power Quality Regulation - the Portuguese Experience
Amanda Falcão, ERSE (Portugal); Hélder Milheiras, ERSE (Portugal); Jorge Esteves, ERSE (Portugal); Maria José Clara, ERSE (Portugal)
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0711
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Advanced Management Technologies for Distribution Planning and Operation - A Portuguese-Brazilian Cooperation Project
Francisco Mira, EDP Distribuicao (Portugal); Luisa Jorge, EDP Distribuicao (Portugal); Carlos Santos, EDP Distribuicao (Portugal); Bruno Matos, EDP Distribuicao (Portugal); Tiago Rojao, EDP Distribuicao (Portugal); Neves Bento, Energias do Brasil (Brazil); Pedro Angelo, Energias do Brasil (Brazil); Francisco Paim, Energias do Brasil (Brazil); Luis Ferreira, Inst Superior Tecnico (Portugal); Pedro Carvalho, Inst Superior Tecnico (Portugal); Filipe Silva, Inst Optim Aplicada (Portugal)
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0717
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Comparison Between Long-Run Incremental Cost Pricing and Investment Cost-Related Pricing for Electricity Distribution Network
Hui Yi Heng, University of Bath (United Kingdom); Ji Wang, University of Bath (United Kingdom); Furong Li, University of Bath (United Kingdom)
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0730
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Pm@Siemens: the Program, the Methodology and Culture Expansion of Project Management
André Luiz Pereira De Oliveira, SIEMENS Ltda. (Brazil); Leandro Alves Patah, SIEMENS Ltda. (Brazil); Elizete Chang Tsun Chen, SIEMENS Ltda. (Brazil)
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0740
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Good Practice Asset Risk Management: A Regulator's Tale
Donald Leigh Williams, Ofgem (United Kingdom); Imran Jami, Ofgem (United Kingdom); Steven Argent, Ofgem (United Kingdom)
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0752
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Evaluating Device Management Capabilities in Large Scale Amr Installations Using Evidential Reasoning
Lars Nordström, KTH (Sweden); Jevgenij Tsoi, KTH (Sweden)
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0753
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Use of Evidential Reasoning in Assessment of Information Security Levels in Amr System Installations
Lars Nordström, KTH (Sweden); Svante Rohlin, KTH (Sweden)
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0781
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Load Pattern Classification and Profiling for A Large Supply Company
Dan Apetrei, Electrica SA (Romania); Ion Lungu, Electrica SA (Romania); Florentin Batrinu, Politecnico di Torino (Italy); Gianfranco Chicco, Politecnico di Torino (Italy); Radu Porumb, Universitatea Politehnica din Bucuresti (Romania); Petru Postolache, Universitatea Politehnica din Bucuresti (Romania)
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0790
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Lrmc Pricing Based on Mw+Mvar-Miles Methodology in Open Access Distribution Network
Ji Wang, University of Bath (United Kingdom); Furong Li, University of Bath (United Kingdom)
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0795
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Performance Measurement of A Retail Electric Utility During A Transition Period: A Case in Thailand
Thongchai Meenual, Provincial Electricity Authority (PEA) (Thailand)
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0798
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Organisational Learning Programme of A Large Retail Electric Utility in Thailand
Thongchai Meenual, Provincial Electricity Authority (PEA) (Thailand); Erik J. De Bruijn, The University of Twente (Netherlands)
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0803
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Restructuring Organizational Structure in Distribution Companies in Serbia Under Electrical Industry of Serbia According to Market Rules No Paper available
Dragoslav Cicovic, Elctric Power Industry of Serbia (Serbia Montenegro)
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0808
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New Training Programs in Power Engineering Using Vrml Visualization Methods
Angel N. Angelov, Otto-von-Guericke-University (Germany); Tomasz Smieja, Otto-von-Guericke-University (Germany); Zbigniew Styczynski, Otto-von-Guericke-University (Germany)
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0819
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Competitive Intelligence for Power Market Monitoring
Rubén Darío Cruz Rodríguez, Universidad Industrial de Santander (Colombia); Sandra Pinzón Rodríguez, Universidad Industrial de Santander (Colombia); Gilberto Carrillo Caicedo, Universidad Industrial de Santander (Colombia)
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0835
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New Technologies in Metering for Open Networks
Brian Kingham, Schneider Electric (Canada)
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0838
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KVAH Based Tariff
Hosein Arghavani, tehran electric power distribution co. (Iran); Alireza Haddadi, tehran electric power distribution co. (Iran); Mirfattah Fattah Gharahbagh, tehran regional electric co. (Iran)
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0841
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Electricity Power Unbalance Consumption Tariff No Paper available
Hossein Arghavani, tehrah electric power distribution co. (Iran)
|
0842
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Demand Management to Reduce Thermal Loads to Transformers and Voltage Level Problems
Nelson Jesus, AES Sul (Brazil); Hermes Oliveira, AES Sul (Brazil); Nelcy Almeida, AES Sul (Brazil)
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0845
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Management of the ENEL Telegestore Project Under Quality Guarantee, from the Design to the Operation. No Paper available
Francesco Marini, ENEL Distribuzione S.p.A. (Italy); Diego Tardivo, ENEL Distribuzione S.p.A. (Italy)
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0864
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Monitoring Electricity Markets Trough Regulation Using Idef0 Language.
Jorge Alberto Felizzola Cruz, Universidad Industrial de Santander (UIS) (Colombia); Gilberto Carrillo Caicedo, Universidad Industrial de Santander (UIS) (Colombia); Rubén Darío Cruz Rodriguez, Universidad Industrial de Santander (UIS) (Colombia)
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0871
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The Use of AMR System for the Purpose of Measure and Separate the Parts of Distribution Networks Losses
Saeed Mousavi, * Lorestan Province Electric Power Distribution Company (Iran); Mohammad Rahman Pouri, * Lorestan Province Electric Power Distribution Company (Iran); Bahman Tavan, * Lorestan Province Electric Power Distribution Company (Iran)
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0891
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New Zealand's Power Sector Regulatory Environment - An Update
Jeffrey Wilson, Wilson Cook & Co Limited (New Zealand)
|
0902
|
Grid Operation in the Contrary Regulation Challenge of Cost Reduction and Supply Quality
Catharina Friedrich, RWE Rhein-Ruhr Netzservice (Germany); Adolf Schweer, RWE Rhein-Ruhr Netzservice (Germany); Stefan Küppers, RWE Rhein-Ruhr Netzservice (Germany); Michael Guarisco, Institute for Operations Research (Switzerland)
|
0904
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Cmms for Power Supply
Srdjan Dragojlovic, Elektrosrbija (Serbia Montenegro); Momcilo Vujicic, Technical Faculty (Serbia Montenegro); Olivera Milenkovic, Elektrosrbija (Serbia Montenegro)
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0905
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Daily Offer Calculations Based on Structured Purchasing
Ingrid Heinrich, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Bernhard Moldhäufel, Stadtwerke Bad Kreuznach GmbH (Germany); Andreas Schmidt, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Harald Heinrich, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Jörg Dietrich, Stadtwerke Bad Kreuznach GmbH (Germany); Frank Weber, Stadtwerke Bad Kreuznach GmbH (Germany)
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0906
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International Trends in Metered Data Exchange and Practical Experience
Peter Bauhofer, A&B (Austria)
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0911
|
Commercial Quality: Customer Focus and Improved Customer Communication
Jenny Edfast, Vattenfall Power Consultant (Sweden)
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0912
|
Knowledge Management: A New Demand for Public Utilities of Electric Distribution Session
Graciela Misa, ADEERA (Argentina); Mario Cebreiro, DISTROCUYO (Argentina)
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