Digital DSO - WG 2018-2
DIGITAL DSO : NEW OPPORTUNITIES AND CHALLENGES TO IMPROVE CUSTOMER EXPERIENCE AND TO INCREASE THEIR ENGAGEMENT IN DISTRIBUTION SYSTEM OPERATION
Smart grids will pave the way for new interactions with Customers, not only by market companies (e.g. Suppliers, ESCO) but also by DSO. Customers are becoming increasingly digital in most aspects of their lives and will likely expect a proactive interaction and technological advancement from the electricity utilities, looking forward to receives valuable and to interact through new or improved digital channels. As such, new "touching points" between DSO and Customers are emerging, as modern technologies allow advanced management models over smart grids. The information transfer between DSO and customers will also be a great opportunity as a decision-support tool to optimize DSO grid management and to promote a more efficient power system. It is also a prime opportunity to standardize digital interfaces to leverage the creation of new electricity management appliances by the consumer or third-party.
The working group will investigate:
- How to improve customer experience by providing valuable information/services to DSO main stakeholders?
- Which interfaces between DSO and its stakeholders are needed to reap full benefits of a digital smart grid for all participants in electricity sector?
- How can emerging technologies deployed by DSO enable the provision of new services and enhance customer engagement?
Both technical and regulatory issues will be addressed.
João Filipe Nunes / Ricardo Catalão – EDP Distribuição – Portugal